Certain items may be returned or exchanged for 7 days from date of receipt. If more than 7 days have gone by since you received your items, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it. We only exchange items if they are defective or damaged by the freight carrier.
If you need to return or exchange an item, send us an email at email@example.com for shipping instructions.
Unless the item is defective or was damaged by the freight carrier, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
If you are shipping an item back to us, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, then your refund will automatically be applied to your credit card. It may take several days for a refund to be posted to your credit card.
If you have questions or concerns, please contact us at firstname.lastname@example.org.